Dartmouth Private Hire
Professional private hire transport across Dartmouth, South Devon and beyond.Local journeys, airport and railway transfers, long-distance travel and hospital appointments.Comfortable travel for up to 6 passengers.Contact us for bookings and enquiries.
Booking Terms, Payments & Cancellation Policy1. Bookings & PaymentsAll journeys are subject to availability and must be confirmed in advance.Fares are agreed before confirmation. Payment can be made securely via a SumUp payment link or by cash where agreed in advance.Full or partial advance payment may be required to secure bookings, particularly for airport transfers, long-distance journeys and late-night collections.Bookings are confirmed once the agreed payment requirements have been met and confirmation has been provided.2. Cancellations & RefundsLocal Journeys: Cancellations made at least 24 hours before the scheduled pickup time are eligible for a full refund.Airport Transfers & Long-Distance Journeys: Cancellations made at least 48 hours before the scheduled pickup time are eligible for a full refund.Late Cancellations: Cancellations made within these notice periods may incur charges of up to the full agreed fare, where justified by losses incurred.No-Shows: Customers who fail to attend their scheduled collection without appropriate notice may be charged up to the full agreed fare, reflecting the reasonable losses incurred.Cancellation charges take account of costs saved and any opportunity to accept replacement bookings. Any prepaid amount exceeding a reasonable cancellation charge will be refunded.3. Train, Flight & Other DelaysCustomers are responsible for informing Dartmouth Private Hire as soon as possible of any delays or changes affecting their collection.Train cancellations, missed connections, flight delays, traffic disruption and other circumstances outside our control do not automatically entitle customers to a refund.Where a driver has been allocated or dispatched, waiting or cancellation charges may apply in accordance with the agreed booking terms.Rescheduling is subject to availability and cannot be guaranteed.4. Waiting Times & Additional ChargesThe first 5 minutes of waiting are complimentary.Additional waiting is charged at £0.50 per minute, where this charge has been agreed before the booking is confirmed.Extended waiting periods are subject to driver availability and may result in cancellation of the collection where reasonable.Any additional charges will be explained before booking confirmation.5. Receipts & Supporting DocumentationUpon request, Dartmouth Private Hire can provide an itemised receipt showing the journey details, payment made and any applicable waiting or cancellation charges.Customers may use this documentation to support compensation or reimbursement claims with train operators, airlines or travel insurance providers.Any reimbursement is subject to the relevant provider’s terms and conditions and cannot be guaranteed by Dartmouth Private Hire.6. Changes to BookingsCustomers must ensure that all booking information, including collection location, destination, date, time and passenger numbers, is accurate.Changes to confirmed bookings are subject to availability and may result in additional charges.7. Cancellations by Dartmouth Private HireIf Dartmouth Private Hire is unable to fulfil a confirmed booking, a full refund will be provided for the unprovided journey.Refunds will normally be returned to the original payment method.8. General ConditionsPayment requirements, cancellation notice periods and applicable charges will be communicated before a booking is confirmed.All cancellation charges must be reasonable and proportionate to the losses incurred.Nothing in these terms affects your statutory consumer rights.⸻Dartmouth Private HireEmail: [email protected]Telephone: 07958 195905
